Terms & Conditions

Definition Lawn Care – terms of business

Our full terms of business are below but the key points are:

• Communications – you are contracting with Definition Lawn Care. You can contact us by email (neil@definition-lawncare.uk) or telephone/SMS text ([07908 300858]).
• Weather – you are reminded that the effective provision of our Services is usually weather dependent and sometimes it is necessary for visits for a particular Service to be planned and rearranged more than once.
• Access – you need to ensure that access to your lawn is clear and safe between 8am and 6pm on the day of the scheduled Service and that lawful parking for our vehicle either on your property or on the highway immediately adjoining your lawn is available between those times. If your lawn is secured by a locked gate or other barrier you must either unlock it on or in advance of our arrival or provide us with a key or password so we may unlock it.
• Safety:
  • You need to ensure that the lawn itself is free from dog faeces, litter, toys, garden furniture and other moveable items.
  • You need to keep your pets and children inside while we are providing our Services. If you inform us that you have pets or children under the age of 18 years we will advise you before any treatment is applied how long after application it will be safe for them to use the treated lawn.
  • Unless readily apparent to us on a visual inspection you must identify to us and clearly mark where there are underground cables, wires, pipes, irrigation heads, washing line sumps or anything else that might be damaged by machines penetrating the grass layer and into the top 150mm of the soil profile.
• Payments – our service year runs from 1st March to 28th February each year and we reserve the right to increase prices annually. Garden Waste charges apply separately unless quoted as included. The price is payable by you either by direct debit or, if not by direct debit, within 7 days of the date of our invoice. Acceptable payment methods are cash, direct bank transfer and direct debit.
• Garden waste – we assume the availability of green waste bins or compost heaps on site for Garden Waste disposal. Definition Lawn Care is registered with the Environment Agency as a lower tier waste carrier, broker and dealer to dispose of Garden Waste.
• Possible additional costs:
  • If a green waste bin or compost heap is not accessible, is full, is missing and/or is not available to be used by us, then we reserve the right to charge an additional £[…..] per bulk bag (or part thereof) or £[….] per black bin bag (or part thereof) so that we can lawfully dispose of Garden Waste.
  • If we and our equipment cannot safely access the entire lawn we reserve the right not to carry out the scheduled Service and to charge 75% of the price of the scheduled Service, with a minimum charge of £25 plus a price for any materials already ordered and (in cases of only some but not all of the Services being possible) we reserve the right to charge for all the scheduled Services in full.
  • If we cannot lawfully park our vehicle on your property or on the highway immediately adjoining your lawn we reserve the right to charge an additional £20.
  • If there are more than 3 faeces per 100m2 or we are required to remove any other such items we reserve the right to charge an additional £25.
  • When we are treating but not mowing lawns on a given visit and over a third the relevant lawn is covered with leaves and we have time in our schedule we might blow the leaves onto the closest non-lawn area (hard standing, bed etc) at an additional charge of £25 per 100m2, with a minimum £25 charge.
  • If less than 3 working days’ written notice is given by you to us to cancel or amend a scheduled visit, we reserve the right to charge for the scheduled Service at 75% of the price of the scheduled Service, with a minimum charge of £25 plus a price for any materials already ordered.
• Disclaimers – you acknowledge that following application of some processes and treatments, your lawn might temporarily have a less attractive appearance, often a lot worse. It can take several weeks or months depending on the Service provided for a lawn to recover and in some cases additional Services may be required. We are not liable for any direct or indirect consequence of any circumstance beyond our control
• Termination – unless otherwise agreed there is no fixed or minimum term contract and in any case you may cancel at any time provided you give a minimum period of written notice failing which a charge may be made of 75% of the price of the scheduled Service subject to a minimum amount plus a price for any materials already ordered. Should you wish to cancel our Services you must notify us in writing.